Introduction & Acceptance

Updated As Of: 11/01/2025

This website is owned and managed by Hatley Made’s South Knit. Wherever “we,” “us,” or “our” appears throughout the site, it refers to Hatley Made’s South Knit. We provide this website—along with all its information, features, tools, and services—to you, the user, under the condition that you accept and abide by the terms, conditions, policies, and notices outlined here.

By visiting our site or making a purchase, you are engaging with our “Service” and agreeing to these Terms of Service (“Terms”), which include all referenced policies and additional terms provided via hyperlinks. These Terms apply to every user of this site—including browsers, vendors, customers, merchants, and content contributors. Again, these Terms apply to all customers, regardless of age, location, or whether you create an account.

Please read these Terms carefully before accessing or using any part of this site. Your continued use of the website signifies your acceptance of these Terms. If you do not agree with each provision, you must not use the site or any services. If these Terms are deemed an offer, your acceptance is strictly limited to these Terms.

We reserve the right to refuse service, cancel orders, or disable accounts at our discretion—without prior notice or liability.

1. Eligibility and Use

You must be at least 18 years old (or the age of majority in your jurisdiction) to shop with us. By using our Service, you confirm:

  • You have legal capacity to enter into a binding agreement.

  • You will use the Service lawfully—no impersonation, harmful content, abusive behavior, or promotion of illegal activities

  • You will not upload viruses, spam, or infringing content.
    Violations may lead to account suspension or termination.

2. Intellectual Property

All site design, trademarks, text, graphics, logos, and product images are our property or used under license. These are protected under copyright, trademark, and other laws. You may use this material only for personal, non-commercial purposes and may not reproduce, copy, distribute, or modify without our written consent.

3. Product Information & Availability

We strive to provide accurate descriptions, pricing, sizes, and stock status. However, errors can happen. We reserve the right to:

  • Update or correct information at any time, even after an order is placed.

  • Cancel your order before processing or shipment and notify you if an item is unavailable or misdescribed.

4. Ordering, Pricing & Payment

  • Prices are shown in USD, exclusive of taxes, duties, or shipping unless stated.

  • Payment is due in full at checkout and may be declined at our discretion.

  • We accept debit/credit cards, PayPal, Apple Pay, etc., via secure, PCI‑compliant payment gateways.

  • Subscriptions (if any) renew automatically unless canceled per the subscription policy.

5. Shipping, Delivery & Risk

  • We ship via USPS, with service and delivery estimates provided at checkout.

  • Title (ownership) transfers to you once the order ships; risk passes to you upon dispatch.

  • You are responsible for inaccurate shipping information—incorrect addresses may not be refundable.

  • We are not responsible for delivery delays caused by customs, carrier disruptions, or force majeure events.

6. Returns, Refunds & Exchanges

  • Please refer to our separate Return & Refund Policy linked here, summarizing:

    • Returns accepted within 14 days post-delivery, with items unused, unwashed, and in original condition/package.

    • Non‑returnable items may include intimate apparel, perishable goods, gift cards, or health items.

    • Refunds processed to original payment method or store credit, minus any restocking fees or return shipping costs.

  • We reserve the right to refuse returns that do not meet policy terms.

7. User‑Submitted Content & Reviews

  • You may post reviews, images, or comments about your experience. You represent that you own those submissions or have rights to them.

  • You grant us a global, royalty-free, perpetual license to use, reproduce, modify, and display your submissions.

  • You agree not to post offensive, defamatory, or infringing content. We may remove any submission at our discretion.

8. Disclaimers & Limitation of Liability

  • The Service is provided “as-is” and “as available” without warranty.

  • We disclaim:

    • Warranties of accuracy, completeness, or merchantability.

    • Indirect, incidental, punitive, or consequential damages (to the fullest extent permitted by law).

  • Our liability is limited to the purchase price of the item in question, except where restricted by consumer law.

9. Links to Third Parties

Our site may link to external websites or platforms. We aren't responsible for their content, privacy practices, or any loss from use. Visiting those sites is at your own risk.

10. Privacy & Data Protection

We handle your personal data per our Privacy Policy, which explains how we collect, use, store, and share your information. This includes account registration, purchase processing, marketing communications, analytics, and compliance with laws.

11. Promotions & Coupons

Promotional offers, discount codes, or sales may be available. We reserve the right to modify or end promotions at any time and to refuse redemption if we suspect fraud, misuse, or error.

12. Account Termination

We may suspend or cancel your account, orders, and access to the Service if you breach these Terms—without refund, unless otherwise required by law.

13. Amendments to Terms

We may update these Terms periodically. "Last Updated" date will reflect changes. Continued use after changes constitutes acceptance—so please review regularly.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of North Carolina, excluding conflict-of-law rules. Any disputes will be resolved in courts located in [Jurisdiction], except where binding arbitration or consumer law requires otherwise.

15. Indemnification

You agree to indemnify and hold harmless Hatley Made’s South Knit, its directors, employees, agents, and affiliates against any claims or liabilities arising from your breach, misuse, or violation of these Terms.

16. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Contact Information

Questions or issues regarding these Terms or your orders? Reach out:
Email: southknit@hatleypointe.com
Phone: 828-689-4111
Address:578 Valley View Cir, Mars Hill, NC 27854
Hours: Tuesdays - Sunday 9am to 5pm

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